Southern Puck Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with Southern Puck! We work to get your hockey apparel and merchandise to you as quickly and efficiently as possible.

Shipping Locations

Southern Puck currently ships within the United States only.

We do not offer international shipping at this time.

Order Processing

In-Stock Merchandise

Orders containing products stocked and shipped directly by Southern Puck are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time does not include shipping transit time.

Made-to-Order Merchandise

Some Southern Puck products are made to order through our production partners, including Printify.

These products require additional production time before shipping. Processing times vary by product and fulfillment provider.

Shipping Rates

Available shipping options and their associated costs are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered and delivery destination.

Delivery Times

Delivery times vary based on your location, shipping carrier, and fulfillment method.

Estimated delivery dates are not guaranteed. Carrier delays, weather, holidays, or production delays may affect delivery.

Multiple Shipments

Southern Puck uses a combination of in-house fulfillment and third-party production partners.

As a result, items from the same order may arrive in separate packages or on different dates.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Orders shipped in multiple packages may generate separate tracking notifications.

Incorrect Shipping Addresses

Please verify your shipping address before completing your order.

If you notice an error, contact Southern Puck as soon as possible. We cannot guarantee address changes after an order enters processing or ships.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact Southern Puck with your order number and details of the issue.

For damaged items, photographs of the product and packaging are helpful.

We will review the situation and work with the shipping carrier or fulfillment partner to determine the appropriate resolution.

Contact Us

For shipping questions or order assistance, please reach out through the Contact page on our website.

Thank you for supporting Southern Puck.

HOCKEY BELONGS IN THE SOUTH.